Network Status
Our Network Status facility is to keep you informed of planned maintenance or known service outages potentially impacting Legend Communications customers using specific communication services.
13/11/09 at 15:52
Web Hosting
Current Status
Resolved
Symptoms of Issue
We have received reports that some customers may experience problems accessing their Websites. Engineers are investigating. THUS regrets any inconvenience caused.
Services Affected
Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 15:52 13/11/09
The earlier problems with accessing websites have now been resolved. Thus regrets any inconvenience caused.13/11/09 at 15:51
Web Hosting
Current Status
Resolved
Symptoms of Issue
Some customers may still be experiencing problems accessing their websites. Engineers continue to work on restoring full service as quickly as possible and are treating this as a high priority. THUS regrets any inconvenience caused.
Services Affected
Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 15:51 13/11/09
The earlier problems with accessing websites have now been resolved. Thus regrets any inconvenience caused.Some customers may still be experiencing problems accessing their websites. Engineers continue to work on restoring full service as quickly as possible and are treating this as a high priority. THUS regrets any inconvenience caused.
21/09/09 at 12:35
Web Hosting
Current Status
Resolved
Symptoms of Issue
Some Legend customers may experience problems accessing their Websites. Engineers are investigating. THUS regrets any inconvenience caused.
Services Affected
Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 10:54 07/07/09
The previously reported issue has now been resolved following a hardware replacement. THUS regrets any inconvenience caused.Updated by Premier Support at 16:43 06/07/09
We will be carrying out essential maintenance on the Legend network from 17:30 on 06/07/09. During this period, customers may see an interruption to their services. We regret any inconvenience caused by this essential work.21/09/09 at 12:30
Web Hosting
Current Status
Resolved
Symptoms of Issue
Some customer websites may currently be unavailable. Engineers have been investigating and a possible hardware issue has been identified. An engineer is due on site by mid-day for further investigations. We regret any inconvenience caused.
Services Affected
Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 12:30 21/09/09
The previously reported issue affecting some customers' Web Hosting and Homepages is now resolved. We regret any inconvenience this may have caused.Updated by Premier Support at 09:33 18/09/09
Although service has been restored, customers may experience intermittent disruption while our engineers continue to investigate the underlying cause of this fault.Updated by Premier Support at 16:41 17/09/09
Some customer websites may currently be unavailable. Replacement firewall hardware has now been sourced and installed, however configuration amendments are now required. Our engineers are continuing to progress with a view to restoring full service as quickly as possible. We regret any inconvenience caused.Updated by Premier Support at 08:56 17/09/09
Some customer websites may currently be unavailable. Investigations are ongoing and it is thought that the issue is on the firewall hardware. Replacement hardware is now being sourced. Further investigations are continuing with a view to restoring full service as quickly as possible. We regret any inconvenience caused.Some customer websites may currently be unavailable. Engineers have been investigating and a possible hardware issue has been identified. An engineer is due on site by mid-day for further investigations. We regret any inconvenience caused.
15/07/09 at 12:24
Web Hosting
Current Status
Resolved
Symptoms of Issue
Some Legend customers with services in Salford may experience problems accessing their Websites. Engineers are investigating. THUS regrets any inconvenience caused.
Services Affected
Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 12:24 15/07/09
The previously reported issue has now been resolved following a device reload. THUS regrets any inconvenience caused.13/07/09 at 09:06
Telecoms
Current Status
Resolved
Symptoms of Issue
The 0871 425 XXXX service is currently unavailable. This is being investigated and treated with the highest priority with a view to restoring full service as soon as possible. If you have access to the Legend control panel please contact us via the online ticketing system. We regret any inconvenience caused.
Services Affected
Telecoms
Customers Affected
None
Work-In-Progress and Summary
Updated by Premier Support at 18:39 10/07/09
The previously reported issue has now been resolved. THUS regrets any inconvenience caused.03/07/09 at 16:42
Web Hosting
Current Status
Resolved
Services Affected
Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 16:42 03/07/09
The previously reported issue has now been resolved following a hardware replacement. THUS regrets any inconvenience caused. If you require any further information, wish to request a report, or if your service has not been fully restored, please contact 0800 027 0000, quoting NI 294411Updated by Premier Support at 14:02 26/06/09
Web hosting has now been restored. However, whilst service may now be available some disruption may be experienced until the platform is stabilised. THUS regrets any inconvenience caused.Updated by Premier Support at 11:45 26/06/09
Due to a network device failure some Legend services may have become unresponsive. We have been progressing this with our engineers and replacement equipment has now been successfully installed within the network. Unforeseen complexities with the integration of this new hardware have now been overcome and systems are in the process of being restored, however at this point, we still have no estimated time for restoration of full service. The next update will be at 15:00
Updated by Premier Support at 17:27 23/06/09
Our engineers are attending to this fault and investigations are progressing. We regret any inconvenience caused.Some Legend customers may experience problems accessing their Websites. Engineers are investigating. THUS regrets any inconvenience caused.
11/06/09 at 09:14
Control Panel
Network
Web Hosting
Network
Web Hosting
Current Status
Resolved
Symptoms of Issue
Some customers may be experiencing issues with their services. Engineers are investigating.
Services Affected
Control Panel, Network and Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 09:14 11/06/09
The previously reported issue has now been resolved. We regret any inconvenience caused.23/04/09 at 17:25
Web Hosting
Current Status
Resolved
Symptoms of Issue
Websites hosted on the Legend hosting platform servers may currently be unavailable. Engineers are investigating.
Services Affected
Web Hosting
Customers Affected
Legend Communications
Work-In-Progress and Summary
Updated by Premier Support at 17:24 23/04/09
The previously reported issue affecting some Legend webpages has now been resolved. We regret any inconvenience this may have caused.06/03/09 at 15:47
Email
Current Status
Resolved
Symptoms of Issue
Some customers unable to access their webmail
Services Affected
Email
Customers Affected
Legend Communications
Work-In-Progress and Summary
This is resolved.If you have any further issues please call customer support on 0871 425 1111.
Thus regrets any inconvenience caused
Thus regrets any inconvenience caused
