Network Status

Our Network Status facility is to keep you informed of planned maintenance or known service outages potentially impacting Legend Communications customers using specific communication services.

There is current planned maintenance: view
29/04/08 at 11:13 
Web Hosting

Current Status

Resolved

Symptoms of Issue

Customers hosted on our UNIX and FrontPage platforms may be experiencing problems connecting via FTP and sites being displayed.

Services Affected

Web Hosting 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 11:13 29/04/08
Our engineers have now resolved this issue.

We apologise for any inconvenience caused.
Our Engineers are currently investigating this issue.

We apologise for any inconvenience this may be causing.
01/04/08 at 09:03 
Email

Current Status

Resolved

Symptoms of Issue

Customers may experience delayed email delivery.

Services Affected

Email 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 09:03 01/04/08
This is now resolved

We apologise for any inconvenience caused.
Updated by Premier Support at 09:29 21/02/08
Mail queues are experiencing heavy loads and require further investigation.

Engineers are continuing their work to clear the delays
Updated by Premier Support at 10:09 20/02/08
Engineers are currently working on reducing the queued emails and these should be delivered as soon as possible

Apologies for the continued delays.
Engineers are working on the mail servers to resolved delays. Volumes are dropping and delivery should be back to normal by lunch today.

Apologies for any inconvenience caused.
01/04/08 at 09:02Planned Maintenance 
Network

Current Status

Ongoing

Symptoms of Issue

Customers are advised that on Thursday 3rd of April and in to the early hours of the 4th of April there is going to be emergency maintenance performed at the Salford data centre, we are expecting small amounts of downtime of no longer than 5 minutes at a time during this period for some of our customers.

Services such as shared hosting, control panel and email should remain unaffected by this work.

Services Affected

Network 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Due to take place late on the 3rd of April and into the early hours of the 4th.

Customers will be notified once maintenance has been completed.
27/02/08 at 14:10 
Email

Current Status

Resolved

Symptoms of Issue

Customers may be experiencing authentication issues when trying to send & receive mail through pop.legend.co.uk & smtp.legend.co.uk

Services Affected

Email 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 14:10 27/02/08
Our engineers have now resolved this issue.

We apologise for any inconvenience caused.
Updated by Premier Support at 12:21 27/02/08
Our engineers are still investigating this issue.

We apologise for the inconvenience this may be causing.
Our engineers are currently investigating this.

We apologise for any inconvenience this may be causing.
22/02/08 at 16:52Planned Maintenance 
Email

Current Status

Ongoing

Symptoms of Issue

Good Afternoon,
Please be advised that, if you use us for your email service, you are required to migrate your mail service to our Demon mail platform, which will give you security, reliability and a speedy email service.

Services Affected

Email 

Customers Affected

Legend Communications, KB Media and Pipemedia 

Work-In-Progress and Summary

All this can be done simply through your control panel access and choosing the Migrate Mail option link of the left.
Further instructions can be found on the knowledge base, follow the links on the migration page.

Thank you for your time.
Premier-Support.
31/01/08 at 14:00 
Control Panel
Email
Web Hosting

Current Status

Resolved

Symptoms of Issue

Some customer may experience issues in authenticating mail, control panel or ftp access

Services Affected

Control Panel, Email and Web Hosting 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 14:00 31/01/08
This issue has now been resolved

Thank you for your patience.
Engineers are investigating to resolve the issue as soon as possible

We regret any inconvenience this may cause
30/01/08 at 10:29 
Control Panel
Email
Web Hosting

Current Status

Resolved

Symptoms of Issue

We are currently experiencing issues with authentication on the Legend platform.

Services Affected

Control Panel, Email and Web Hosting 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 10:29 30/01/08
This issue has been resolved

Thank you for your patience.
Engineers are working to resolve this as soon as possible

We apologise for any inconvenience caused
30/01/08 at 10:29 
Web Hosting

Current Status

Resolved

Symptoms of Issue

Customer who have the websites hosted on the Legend Front Page server may experience issues viewing their sites.

Services Affected

Web Hosting 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 10:29 30/01/08
This issue has been resolved.

We regret any inconvenience caused
Engineers are investigating this through to resolution and hope to have this back as soon as possible.

We apologise for any inconvenience caused
28/01/08 at 14:31 
Email

Current Status

Resolved

Symptoms of Issue

Some customers may be experiencing issues in getting their emil username and password to authenticate to collect their emails.

Services Affected

Email 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 14:31 28/01/08
This issue has now been resolved.

We regret any inconvenience caused.
Server engineers are currently investigating this issue and testing the systems for a solution.

We hope to have this issue resolved shortly. We regret any inconvenience caused.
22/01/08 at 17:21 
Email

Current Status

Resolved

Symptoms of Issue

Customers may be experiencing difficulties logging into the webmail facility used for email management.

Services Affected

Email 

Customers Affected

Legend Communications 

Work-In-Progress and Summary

Updated by Premier Support at 17:21 22/01/08
Our Engineers have now resolved this issue.

We apologise for any inconvenience caused.
Our engineers are currently investigating this issue.

We apologise for any inconvenience this may be causing.

Visitor Announcement

Welcome to the Legend Communications plc website.

Thank you for visiting  . You have been redirected to the new website for the Business Serve Group which has recently changed its identity to Legend Communications plc.

This move is to enable the Group to operate effectively as a Converged Communications Provider through combining voice telecommunications solutions with traditional Internet services to provide high quality and cost effective converged communications solutions for all of our current and potential customers. For further customer information about the identity change please click here.

The new Legend Communications plc website has been developed to reflect the change in status and identity of the Group so why not spend a few moments viewing the new website and see how you can benefit from a converged approach to your communication needs.

Close announcement